Get Answers to Your Portun Questions.
Find answers to common questions about Portun access control.
How does Portun work?
Portun makes community access simple and secure. Residents generate QR codes for their visitors through the mobile app. When visitors arrive, guards scan the QR code at the gate for instant validation. If your community has automated gates with Shelly IoT devices, the gate opens automatically upon successful scan.
Do visitors need to download an app?
No, visitors do not need to download any app. Residents share QR codes with their guests via WhatsApp, SMS, or email. Visitors simply present the QR code on their phone screen (or printed) at the gate for scanning. It's that simple.
What hardware do I need?
At minimum, you just need a smartphone for guards to scan QR codes. For automated gate opening, you can integrate Shelly IoT relay devices with your existing gate motor. No proprietary hardware is required — Portun works with standard equipment.
Why Communities Choose Portun
Portun provides exceptional value for residential communities of all sizes. From small gated neighborhoods to large condo complexes, our plans include QR access control, visitor management, entry logs, and dedicated support — all available with a free trial.
How much does Portun cost?
Portun starts at just $2 per unit per month for the Starter plan, which includes QR access control, visitor management, and entry logs for up to 50 units. The Professional plan is $3 per unit per month with automated gate opening, real-time notifications, offline mode, and unlimited units. Enterprise pricing is custom. All plans include a 30-day free trial.
Is there a setup fee?
No, there is no setup fee. Portun can be set up and running in less than 24 hours. Our team will guide you through the onboarding process to get your community secured quickly and easily.
Does Portun work offline?
Yes, Portun includes an offline mode for guards. QR code validation data is cached locally, so guards can continue to verify visitor codes even without an internet connection. Once connectivity is restored, all logs sync automatically.
Can I manage multiple communities?
Yes, the admin dashboard supports multi-community management. Property management companies and HOA groups can oversee multiple residential properties from a single account, each with its own residents, guards, and access logs.
How do residents create visitor codes?
Residents use the Portun mobile app to create visitor QR codes in seconds. They enter the visitor's name, select the date and time window, and share the generated code via WhatsApp, SMS, or email directly from the app.
Is there an admin dashboard?
Yes, Portun includes a full-featured web-based admin dashboard. Community administrators can manage residents, verify payments, review entry and exit logs, configure access rules, and generate reports — all from a single interface.
How secure are the QR codes?
Portun QR codes are highly secure. Each code is time-limited, single-use (or limited-use as configured), and encrypted. Codes expire automatically after the set time window, preventing unauthorized reuse. All access data is encrypted in transit and at rest.
Secure Your Community Today
Join 500+ residential communities using Portun for smarter access control. QR-based entry, automated gates, and complete visitor logs.
30-day free trial, no setup fee